Items can be exchanged (for store credit) within 14 days as long as the item is in its original condition. Send returns to: 1030 US Highway 80 W #1290 Pooler, GA 31322-2114. Be sure to include your name, order number, and contact information in the package, and email us ahead of time should you need to exchange something at shopbeadsonthevine@yahoo.com. For any exchanges, the customer is responsible for return shipping. There are no cash refunds.